Key Responsibilities Perform a daily checks of AV equipment of booked meeting rooms in the morning, before meetings starts Assistance in equipment set up, testing and standby assistance as requested for meetings and events. Such as Auditorium and Training 7-War Room for Presentation, Broadcasting, Video Conferencing and Delegate System Recordings Provide End-user training on AV equipment usage Management of AV service requests and incident reporting. Attend to calls logged related to the AV installation in the pause areas, meeting rooms, auditorium and war room Checking of audio-visual equipment during times when rooms are not in use in preparation for live meetings and/or events This includes basic functionality systems checks and documenting, troubleshooting, resolving and/or escalating any identified anomalies. Perform root cause analysis of technical issues reported, to assist with troubleshooting and issue resolution Reporting service escalations to Service Desk for any issues tha...