Purpose of role

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Managing the performance and results of diverse and sometimes geographically distributed teams, you will resource, organise and facilitate the provision of a quality, accurate and timely support service to our customers. Responsible for proactively managing the Keyloop customer base, including managing escalations, participating in customer meetings, and developing operational relationships with our key customers. Working collaboratively with service improvement and technical escalation functions to provide a ‘Worldclass’ service. The Product Support Manager is a highly committed individual with a background working in a problem solving, customer service environment, and experience of managing and motivating teams. You have excellent verbal and written communication skills, demonstrate flexibility and integrity, and able to build positive working relationships with/across teams, functions and customers.

Key Duties & Responsibilities:...