Auto Glass General Manager

Actively lead market level performance through key metrics, quality, individual skill levels and culture. Manage all inventory, returns, and dealer inventory in market. Work collaboratively with market sales team to generate, close, and follow up on market sales leads. Manage all market account receivables including check, credit card processing, and other forms of payment taken in field. Ensure staff is current on AGSC, DOW, and other appropriate Training systems. Manage and hold all staff accountable for performance through scorecard. Ensure customer satisfaction by coaching staff and resolve customer concerns as required. Manage Daily scheduler to ensure all customer jobs are completed timely. Ensure customer/tech communications with 9 am ETA calls and follow up calls prior to in-route status. Process and Report payroll timely and accurately. Always maintain installer schedule ensuring adequate market coverage. Process and Report all monthly r...