Auto Finance – Senior Process Associate – English – On-site - Johannesburg

The Agent Associate – Collections is responsible for managing customer contact at the required frequency to reduce delinquency and ensure timely payment of overdue accounts for a UK Auto Finance client. Based in South Africa, the role focuses on engaging customers, securing payments or commitments, and supporting the reduction of arrears while operating within a regulated environment. All customer interactions must be conducted fairly, professionally, and in line with FCA requirements, CONC 7, Consumer Duty, and Treating Customers Fairly (TCF) principles.

Responsibilities Collections & Customer Contact Make and receive customer contact in line with defined contact strategies and required frequencies Engage customers to discuss overdue balances and agree appropriate payment solutions Secure payments, promises to pay, or suitable next steps to reduce delinquency Maintain focus on arrears reduction and por...