B. Communication Pathology in Audiology (essential) M. Communication Pathology in Audiology (desirable) 1 - 2 years experience as an Audiologist Sale and fitment of hearing aids Troubleshooting hearing aid-related issues Troubleshooting customer experience-related issues Basic fine-tuning of hearing aid settings Customer relations and relationship management Administration and customer record management Working within a digital environment Working in a call centre or in sales (advantageous)

Responsibilities: Complete assigned CRM tasks for follow-up, support, and survey call to customers Obtain and note quality information from the customers to allow for effective management of the relevant escalation Respond to customer queries and follow up with feedback Interpret customer input and feedback into an improved service in terms of hearing aid adoption and acclimatization Troubleshoot customer feedback and complaints to resolve hearing aid functionality and experience issues, over eit...