The AV Operations Manager provides and manages all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events. The AV Operations Manager works closely with customers to deliver an excellent meeting, conference, and working experience. The AV Operations Manager oversees AV Operations Specialists in supporting/executing customer needs and helps manage, train, and lead Specialists in personal, technical, and career development/training. The person in this role also works directly with the sales and event teams to deliver excellent client experiences. The AV Operations Manager will work closely with the AV Production Manager to take pre-production information and translate it into day of operations.