POSITION PURPOSE:

To represent the hotel throughout all stages of a guest stay, curating monumental memories for discerning travelers with an astute taste of luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office, this position is responsible to exquisite orchestration of guest experience. Ensure overall guest satisfaction by communicating with guests who have departed and have provided specific feedback with areas of opportunity, creating action plans to impact overall experiences.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS