**Additional Information** OVERNIGHT - AYS Agent Serves as the central point of contact for guests, handling requests, answering questions, coordinating services, and ensuring an exceptional guest experience
**Job Number** 26063121
**Job Category** Rooms & Guest Services Operations
**Location** 1777 Walker St, Houston, Texas, United States, 77010
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate indi...