Closing Date: 13 June 2026

Purpose:

We are seeking a proactive and customer-focused Contact Centre Agent to join our team.
In this role, you will serve as a key point of contact for both clients and internal stakeholders, providing professional, efficient, and solutions-driven support. You will play an important role in ensuring a seamless customer experience while supporting service delivery across our laboratory and testing operations.

 Responsibilities: 

Customer Service & Support

• Provide professional support to customers regarding microbiology, chemistry, and diagnostic testing services


• Handle customer queries, requests, and complaints efficiently and professionally


• Ensure all enquiries are responded to accurately and within agreed timeframes


• Deliver a high standard of customer service at all times

Client & Stakehol...