Asst Director/Senior Manager, Operations (Outpatient Clinics)

Institution: Tan Tock Seng Hospital

Family Group: Administration

Reporting to the Director (Operations), you will lead the operations of outpatient clinics, driving performance, efficiency, and patient experience across multiple Specialist Outpatient Clinics (SOCs).

You will partner closely with HODs, clinicians, clinic managers, nurses, and Patient Service Associates (PSAs) to deliver integrated, high-performing clinic operations, ensuring alignment across workflows, systems, and service delivery standards.

Key Responsibilities

• Operational Leadership : Oversee end-to-end outpatient clinic operations, ensuring efficient patient flow, optimal resource utilisation, and consistent service standards
• Performance & Analytics : Drive data-led decision-making through robust reporting, KPIs, and insights to improve productivity, turnaround time, a...