The Assistant Director for Digital Services & Patient Experience leads TTSH's patient-facing digital transformation initiatives, ensuring seamless integration of technology solutions that directly impact patient satisfaction, care delivery, and institutional reputation. This role requires strategic leadership of high-visibility, revenue-critical digital services that shape TTSH's competitive positioning in the healthcare market. Key Responsibilities
1. Enterprise Digital Services Integration and Platform Management Lead strategic integration of patient-facing digital platforms including HealthHub, MyChart, and NHG Health App to create unified patient experience Work collaboratively with One Service Experience Steering Committee and NHG Group Digital Health to ensure continuous improvements across key touchpoints Oversee digital enhancements across: Appointment making and rescheduling Medication refill and delivery SOC registration and payment Inpatient digitalisation experience (onb...