Work Experience : Total 8 years’ previous experience in Training function and Minimum 1 year as an AM Training or related position. Language & Communication : Should have good communication skills in English Should have managed a group of Trainers Responsibilities: To motivate, develop and mentor team members in a dynamically changing environment Managed group of communication coaches Ability to plan training & refresher communication Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/...