Overview
We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.
The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.
Key Responsibilities
Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
Troubleshoot common hardware, software, and access-related issues for end users.
Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
Assist with account access, password resets, VPN connectivity, and ba...