Drive improvements in investment technology as an Associate Software Technical Analyst at Manulife Financial, offering hybrid work arrangements and the chance to hone your technical skills.
In this role, support Manulife’s core investment platforms and work closely with software engineers and product teams to ensure their reliability. You'll troubleshoot technical problems, improve workflows, and develop documentation that aids users in navigating complex systems.
Key Responsibilities:
• Provide application support to internal and external users
• Document and track issues in a ticketing system
• Collaborate with technical teams for system enhancements
• Configure software and infrastructure to support operations
• Monitor system performance to enhance service quality
Requirements:
• Roughly 3 years in software technical or application support
• Experience in configuring and maintaining applications
• Knowledgeable of ITSM concepts and practices
• Ex...