We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function. This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.
What You Will Do
•       Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery.
•       Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents.
•       Conduct recording reviews to assess user experience and gauge service impact.
•       Collect application logs and escalate cases to the Development team with clear context.
•       Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently.
•       Contribute to weekly/monthly client read-outs and progress presentations.
•   ...