PURPOSE AND SCOPE:

The Associate Support Specialist responds to routine customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates knowledge-based operational and technical support to diverse audiences. In this capacity, the Associate Support Specialist provides outstanding customer service through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Address routine operational and/or technical issues by providing effective customer support of applicable devices within the assigned function(s) on a daily basis.
+ Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems.
+ Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
+ Provide diverse administrative support within the assigned function(s) as required.
+...