Act as the first point of contact for IT Systems/Software/Support, and administer IT service requests
Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in the Asia Pacific), via phone, email, remote, and face‑to‑face
Provide technical support to End‑User‑Computing, server, network, and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated
Troubleshoot system failures or bugs and provide solutions to restore functionality
Manage the installation and maintenance of hardware & software, including computers, laptops, printers, mobile devices, projectors, interactive screens, etc
Deployment of Operating systems, software applications, and patches on End‑User Computing
Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary