_We’re looking for_ _an_ _Associate_ _Software_ _Technical_ _Analyst_ _to join our_ _Segment Tech -_ _GWAM Production services_ _team at_ _MBPS_ _. In this role,_ _you will be responsible for resolving technical issues, meeting SLAs, and delivering high-quality application support while contributing to team training, documentation, and operational excellence._

_Have the skills and knowledge for the job? Learn more about the opening below!_

**Position** **Responsibilities:**

+ Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.

+ Conduct/attend knowledge transfer, shadow training, and reverse shadow training if needed.

+ Generate and monitor and provide daily, weekly, monthly reports to business managers.

+ Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.

+ Identifyissuesand apply necessary corrective action or e...