Flexible Work, Better Balance
The Red Hat Customer Experience and Engagement (CEE) team is looking for Associate Software Maintenance Engineer to join us in Tokyo, Japan. In this role you will responsible for prioritizing assigned work and resolve routine to semi-routine issues with limited complexity. This role supports software maintenance efforts and collaborates with global teams to ensure consistent software updates and patches.
What will you do
Ensure that customers get the maximum value from and easily use our products and subscriptions.
Support customers by responding within the designated service-level agreement to inquiries.
Handle direct customer engagement via phone, web, ensuring clear, professional, and empathetic communication throughout the support lifecycle.
Exceed customer expectations by providing outstanding customer service, maintaining proactive contact, and providing regular updates to ensure th...