Technical Skill Sets:
 
Essential:
* Good understanding of Windows 11 enterprise environment and UI (User profile, email configuration, Appl installing)
* 2-4  year’s hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook
* Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration)
* 1-2 years’ experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.)
* 1-2 years’ experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.)
* Basic knowledge of ITIL framework (V3.0 foundation would be added advantage)
* Clear understanding of Network and Server fundamentals.
* Logical frame of mind to articulate and troubleshoot new issues.
 
Preferred:
* Ex...