Position Overview
As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates. Increase orders by suggesting related items, explaining features, and checks customer’s buying history. With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order. Review open customer order reports and ...