To support our ambitious growth in North America, we are now looking to fill the exciting role of Associate Quality in our new Monterrey, Mexico office!
Your Tasks - Paint the world green- Assess, investigate, and process Salesforce Quality Cases from each different incoming data-stream of the company in real time- Identify and verify legitimate issues as well as make and implement recommendations based on the information they receive from these inputs- Coordinate with entire Operations team, Business Development team, and the Emergency Manager, in order to solve quality issues in an accurate and timely manner- Responsible for managing and generating weekly/monthly reports based on already established templates- Be able to implement your own ideas for creative problem solving, not only in developing new reports and metric tracking systems but also in your day to day tracking and solving of quality-related issues- Required to maintain compliance with administrative policies and p...