The Associate, Payment Systems (E-Reg) is responsible for receiving, analyzing, & processing chargebacks on a timely basis for all Regulation E Claims and conducting all relevant investigations adhering to regulatory requirements to ensure an optimal customer experience and mitigate the Bank’s financial and regulatory exposure. Position works hybrid and reports to San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

Ensure compliance with Regulation E requirements, including timely investigation, provisional and final credit processing, and customer communication throughout the dispute lifecycle.

Process chargebacks within card brand timelines, ensuring accuracy and minimizing potential financial losses.

Analyze transactions and apply sound operational judgment to document decisions and support accurate case resolution.

Monitor and identify fraud trends across cases and escalate findings to leadership in a timely manner.

Handle customer informat...