Responsible for handling, controlling, and overseeing the over-all performance of accounts or specific portfolio assigned.
Manages the flow rate of accounts under assigned portfolio through efficient and effective collection follow-ups with the objective of curing these accounts and preventing them from further flowing to higher bucket delinquency.
Evaluates and assists loan borrowers in resolving service issues that results to non-payment of accounts.
Administers and supervises third party collection agency; facilitates endorsement of accounts to collection agency, conducts review of account handling, ocular visitation to agencies, and audit based on checklist.
Job Requirements
Graduate of any 4-year business course
Preferably with collection or customer service experience in a credit card or any financial services company for at least 2 years