Job Title: Senior Operations Manager – US Mortgage / Auto Lending / Dealer Financial Services / Retail Banking
Experience: 10+ Years
Domain: US Mortgage / US Retail Banking / Lending / Auto Finance / Consumer Lending Operations
Job Summary:
We are looking for an experienced Senior Operations Manager to lead Dealer Financial Services operations within the US Auto Lending domain. The role involves managing end-to-end lending operations, ensuring SLA adherence, driving operational excellence, and leading large teams to deliver high-quality outcomes for clients.
Key Responsibilities:
Manage daily operations for US Auto Lending / Indirect Dealer Finance processes, ensuring productivity, quality, and turnaround time targets are achieved.
Lead, coach, and mentor operations teams while managing performance, capacity planning, and workforce utilization.
Drive compliance with client SLAs, regulatory requirements, quality standards, and internal controls.
Act as a key s...