Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Key Responsibilities: Operational Management Support the planning, coordination, and execution of daily operational activities to ensure service delivery meets agreed SLAs. Monitor operational workflows, queue performance, call routing, and agent productivity. Participate in the design, documentation, and implementation of operational processes, SOPs, and improvement initiatives. Assist in identifying system/tool requirements and support the optimization of contact centre platforms and processes. Monitor customer experience, analyse customer feedback, and recommend improvements.
Service Delivery & Performance Monitoring Support the implementation of service delivery...