Review the department’s procedures to ensure they are documented per Banking Ops Policy and comply with regulatory and compliance guidelines.
Work closely with Application Processing Department team managers to refresh SOPs, identify and assess risks, and develop effective risk‑mitigating measures.
Ensure all unsecured and secured applications are processed accurately, within bank guidelines and stipulated SLAs.
Process and verify authentication checks and data entries.
Perform and verify accurate income computations.
Ensure accurate input/output to enable good customer service delivery.
Achieve continuous process improvement in COPC.
Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
Document procedures to ensure compliance with group policies.
Conduct internal reviews/tests to ensure compliance.