**About this role**

Company: BlackRock Financial Management, Inc.

Job Title: Associate

Location: 50 Hudson Yards, New York, NY 10001

Job Duties: Engage with Aladdin users on product-specific workflows, product, process and service. Drive support initiatives by engaging regularly with development teams. Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve. Act as key liaison between the Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business. Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects. Analyze client inquiry trends using data and user feedback and implement solutions to improv. Identify function gaps and areas of strategic improvement from a product perspective. Formulate and implement strategic objectives to improve Aladdin user experience throu...