Job Title : Associate Manager - Service Delivery
Location : Mohali/Bangalore
Position Type : Full-Time
Shifts : APAC & EMEA
Role Summary
: The Associate Manager is responsible for leading project-level service delivery, managing resources, and ensuring adherence to SLAs and KPIs. They support client engagement on project-related matters, drive operational improvements, and mentor team members. This role combines tactical leadership with elements of strategic planning to prepare for future managerial responsibilitie
s
Key Responsibiliti
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Project Delivery Leadershi p: Lead and oversee successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Track and report progress using standardized dashboards and KP
Is. SLA & KPI Managemen t: Monitor compliance with contractual obligations and internal standards. Conduct root cause analysis for SLA breaches and implement corrective actio
ns. Resource Managemen t: Assign and m...