Associate Manager - Customer Care Operations Dubai. Majid Al Futtaim Retail seeks an experienced Associate Manager - Customer Care to lead our customer experience initiatives from the UAE head office. This role supports Carrefour's multi-channel service delivery by optimizing representative performance, handling escalated cases, and ensuring customer satisfaction across all touchpoints, both online and offline.

Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Customer Service
Salary: 18,000-23,000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Current Location: Any
Job Type: Full-time

• Oversee daily operations of customer care teams, ensuring service level targets are met cost-effectively.
• Lead team briefings, performance tracking, and support capacity planning for scalable service delivery.
• Resolve escalated ...