Excel automation and MIS (Management Information System) skills involve using advanced tools to streamline data handling, reporting, and analysis.
Mastering VBA (Visual Basic for Applications) for macros, Power Query for data transformation, Power Pivot for data modeling, and creating dynamic dashboards.
Knowledge of tools enabling automating repetitive tasks, such as generating daily reports and cleaning large datasets, which boosts efficiency
Act as an escalation point of contact for all exceptions related to MIS and Reporting
Ensures that optimum service levels are achieved within the Contact Centre on a monthly, daily and intra-day basis in order to drive up service level consistency performance
Analyses KPI trends and make callout to stakeholders to meet Company’s financial and qualitative goals
Should understanding on financial calculations and provide regular...