HR Staff Services is connecting staff, managers and local HR teams to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to!

You will be responsible for providing global HR service center support.

**Accountabilities:**

+ Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures.
+ Act as a dedicated point of contact for our customers (staff, managers and local HR).
+ Ensure that HR transactions are processed according to global processes and compliance.
+ Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Knowledge base.

**Responsibilities:**

+ Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions.
+ Log and manage cases, escalations and triagin...