Job Description

: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. As the Associate Director, Claim Support and Development, you will provide leadership and strategic direction for the Health and Risk Solutions teams, including Quality Assurance, Process & Development, and Claims Inquiry.You will be accountable for all aspects of the Stop Loss Quality Program, ensuring superior customer service for internal and external clients while overseeing functional training programs within Stop Loss Operations.This role partners closely with Learning & Development to design and deliver comprehensive training programs across the department. You will identify opportunities for improvement through quality insights and collaborate with the Process & Development staff to create targete...