Job Description

The Quality Operational Excellence and Complaints Associate Director provides technical and strategic leadership to drive strategic change and improve operational efficiency within the cell and gene therapy business unit.  This position focuses not just on the “what” but the “how”.  This role will also be responsible for the complaints process.  

Key Duties and Responsibilities:

• Collaboration and Integration: Serve as an integrator across multiple functions, fostering collaboration and knowledge sharing.  Develop partnerships across the organization to drive collective learning.  
• Drive performance optimization, continuous improvement, and operational excellence.  Apply expertise to develop solutions, streamline operations, and enhance productivity. 
• Responsible for all...