Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges and KFC.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

We’re looking for an experienced and strategic quality leader to join our Cape Town team as Associate Director: Quality.

In this role, you’ll lead quality frameworks and continuous improvement initiatives that drive customer experience, compliance, operational performance,...