**Become a part of our caring community**

The Associate Director, Incident Management Practice (Service Offerings Management) leads the strategy, design, governance, and maturity of Humana's enterprise Incident Management capabilities in the Service Operations Organization. You will lead the Incident Management practice end to end including standards, tooling, metrics, workforce capability, and continuous improvement ensuring consistent, predictable, and scalable incident response across all technology domains.

**Incident Management Practice Leadership**

+ Lead the Incident Management Practice, establishing a clear vision, operating model, and roadmap for enterprise adoption.
+ Define practice standards, policies, strategies and governance models to ensure execution across teams.
+ Be an authoritative owner for Incident Management capabilities, frameworks, and methodologies.
+ Develop a multi-year practice maturity roadmap, aligned with Humana's prio...