Lead cross departmental functions and work in collaboration with operational departments (Crew Control, Crew Scheduling, Training, and Catering, Base Recruitment etc.) to provide input on issues such as flight delays, roster needs, technical issues, crew promotions, recruitment, training and development etc. Ensure these are effectively communicated and understood by crew
Management of ongoing crew operations projects and contribute towards its success
Consistently driving towards improving OTP and weekly performance numbers
Work with Inflight Services to proactively develop and implement a range of strategies to ensure the IFS team deliver and exceed the Customer Service, Cost Reduction, Performance Management, Safety and Operational objectives of the airline whilst ensuring consistently high standards of service to customers onboard are delivered
Drive all new or existing projects development and implementa...