Position Overview
Associate, Digital Channel Fulfilment Team Specialist - Business Care, CSH, Group COO-(WD81878)
Responsibilities
Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.Perform proper follow up to ensure resolution within SLA.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.Provide support on IDEAL forms enquiries/clarifications/rejections.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.Any other tasks/duties that may be assigned.Requirements
Customer-centric, with at least 3 years of working experience in Call Ce...