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⏰ Full-time

Associate Customer Success Manager

Federato
Location 📍 workfromhome, New-Zealand
Posted 📅 June 07, 2026
Work Type ⏰ Full-time

Position Overview

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today — the climate crisis, cyber‑attacks, social inflation, and more. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, and others. Federato is the only AI‑native platform that spans the full policy lifecycle and changes the way insurance work gets done. From the first submission that lands in an underwriter’s inbox, AI is deployed, triaging entries with a focus on high‑appetite business, providing real‑time feedback on the portfolio, and consolidating workflows into a single proven system. As a result, Federato drives better business outcomes.

What you'll be doing

  • Project Planning & Execution : Lead the planning, execution, and delivery of customer‑facing projects, ensuring all milestones and deadlines are met.
  • Sta...

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Job Details

Employment Type
Full-time
📊
Category
Customer Service
🏠
Work Arrangement
On-site
📍
Location
workfromhome, New-Zealand