+ Respond to customer inquiries via email, phone, chat, and other communication channels

+ Troubleshoot issues, identify root causes, and provide timely resolutions

+ Deliver accurate and clear information using established processes and tools

+ Address customer concerns and ensure appropriate follow-up to resolution

+ Maintain records of customer interactions and support activities

+ Support customers during peak periods and across multiple products as needed

+ Collaborate with team members to share knowledge and improve service delivery

+ Contribute ideas for process improvements and participate in team initiatives

+ Assist in onboarding or guiding new team members when required

+ Provide basic product guidance or training to customers

+ Meet individual and team performance objectives

+ Perform other related duties as assigned


+ Bachelor Degree Holder with minimum 1 to 2 ...