Responsible for handling collection inquiries, complaints and requests from collections email thru CRM for early and late-stage delinquent accounts, including written-off accounts.
Ensures accurate maintenance for all cardholder contact by applying appropriate collections processes and strategies which include negotiating payment arrangement, handling requests and complaints of delinquent accounts.
Responsible in resolving customer issues in a timely manner to ensure customer satisfaction.
Conducts initial evaluation for accounts with fraud related issues/ complaints based on information gathered thru probing and ensures timely referral of such accounts to the concerned departments for appropriate handling.
Job Requirements
Graduate of any 4-year business course
Preferably with 1-2 years relevant experience in collections or customer service in a c...