Job Responsibilities:


+ Configure, test, and deploy hardware and software to users both locally and remotely.

+ Diagnose and resolves problems related to the operation of PCs on the network.

+ Troubleshoot and repair break/fix issues.

+ Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.

+ Provide solutions to user issues by identifying problems, researching answers, and helping to implement.

+ Train users in basic problem resolution and understanding of how to make efficient use of their PCs.

+ Respond to user requests and service issues in a timely and professional manner.

+ Provide support via phone using remote support software.

+ Create, monitor, update, and close tickets using Service Now ticketing system.

+ Adhere to Black Box corporate, technology and security policies at all times while performing daily functions.

+ Remain current on technica...