Business Performance Review and Reporting – 50%

• Lead the creation, approval, and timely delivery of all reporting.
• Collaborate with relevant departments to automate manual reporting processes and optimize delivery strategies.
• Ensure optimized SQL queries are used when creating, editing and/or maintaining all dashboards.
• Assist in the development and troubleshooting of Excel macros to support reporting needs.
• Fulfill ad hoc data requests and maintain recurring reports aligned with SLA commitments.
• Develop and maintain business review presentation decks, including drafting, updating, and coordinating input from cross‑functional teams.
• Manage and update assigned ServiceNow tickets to ensure timely resolution and tracking.
• Apply auditing principles to guide decisions on data presentation and ensure reporting accuracy.
• Monitor and evaluate dashboard performance to ensure data accuracy, usability, and...