You will be working with our customers to define and deliver SOLIDWORKS solutions on time and within budget, whilst ensuring the maximum levels of Customer satisfaction.
You will provide our customers the highest quality technical support on queries relating to SOLIDWORKS and SOLIDWORKS PDM with its associated infrastructure, troubleshooting to find the optimal solution via the telephone, email or ‘one to one’ using collaborative Internet support services.
You will actively contribute to the creation and delivery of on-line content such as Blogs, Technical Documents and Webcasts.
You may also be asked to provide training, online, at our premises or on site. Training the customers on the use of SOLIDWORKS and related products.
Any additional duties / tasks as required by your support manager.