This job is with Association of International Certified Professional Accountants, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Role:

You will be the face of AICPA & CIMA by focusing on the needs of members, students, candidates, and prospects. You will handle inquiries through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a GEC Associate Manager. You will use a hybrid work schedule.

You Will:

• Identify and report issues that could negatively affect our member/customer experience
• Achieve qualitative and quantitative targets for individual performance
• Upsell/cross sell by engaging customers in a discussion about membership, products and services suitabl...