Position Summary

The Ticketing & Tariff Associate Analyst role is a subject matter expert in front and back‑office processes. This position is key to identifying and communicating system and process improvement opportunities in back‑office agency functions that will drive efficiencies and cost reductions. Day‑to‑day responsibilities include actioning all quality and ticketing exceptions caused by system or agent failures, identifying financial opportunities through re‑shop, and ensuring appropriate strategic airline partner contracts are utilized.

Essential Duties and Responsibilities

• Monitor robotic quality and ticketing processes to ensure proper flow and maximum productivity of the systems.
• Provide critical feedback to the Director of Airline Partnerships for new or updated contract requirements.
• Oversee the dispute and payment of airline debit memos.
• Participate in special projects related to data corrections or ...