The Ticketing & Tariff Associate Analyst role is a subject matter expert in front and back-office processes. This position is key to identify and communicate system and process improvement opportunities in back-office agency functions that will drive efficiencies and cost reductions. This role is responsible for identifying financial opportunities through re-shop and ensuring appropriate strategic airline partner contracts are being utilized. Day to day is responsible for actioning all quality and ticketing exceptions related to failures caused by systems or agent failures.

Essential Duties and Responsibilities:

1.Workes on daily financial loss reports to identify root cause and possible resolutions

2. Monitors robotic quality and ticketing processes to ensure proper flow and maximum productivity of the systems. 3. Provides critical feedback to Director of Airline Partnerships for new or updated contract requirements