Position Overview
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Accountabilities/Responsibilities
Conduct independent QA sample-based reviews/testing of FC Screening, TM, CDD and EDD cases to assess quality, accuracy, and adherence to internal policies and regulatory requirements across the Life business.Support, define and execute the QA reviews/ testing plans by deriving data for sampling purposes, computing the requisite sample sizes, and assign case reviews accordingly.Ensure clear, constructive QA feedback of the review/testing outcomes are communicated to the relevant 1LoD FC functions.Oversee and maintain the process of providing staff feedback subsequent to the completion of 1LoD QA evaluations.Document testing results and prepare reports, highlighting any deficiencies or areas for improvement.<...