Position Overview
Description and Requirements
The Job
Deliver 24/7 IT support to end-users through phone, email, instant message, and online ticketing system (If applicable)Promptly diagnose and resolve issue in a timely mannerLog and track support cases in the ticketing system, follow up on open cases until final resolutionEscalate complex issues to the appropriate Support team or subject matter expertsCollaborate with internal teams Service Management, Infrastructure Support, Internal IT) to ensure seamless issue resolutionLiaise with external vendors or service providers as neededThe Person
High Diploma or Diploma or above2 years of IT Helpdesk experienceStrong presentation, communication, and interpersonal skills to interact effectively with a diverse group of technical personnel, executives, managers, and subject matter experts.ITIL Foundation certificationProficient in bo...