Primary Objective

• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

• Sales: Solicit and promote sales of PF products
• Achieve individual sales targets and contribute to group targets
• Prepare and proactively execute sales plans for prospective customers using internal marketing and self‑generated leads
• Set appointments, carry out sales call visits when necessary, prospect and engage new‑to‑bank customers early
• Cross‑sell other retail banking products such as ASB, PF‑i, credit cards, etc.
• Customer Service: Ensure a high standard of customer experience in line with the bank compliance quality standards
• Ensure compliance with the bank’s policies and procedures
• Protect the image and brand of the bank
• Maintain the physical sales centre or sales hub to the bank’s quality and...